To Our Members,
As we enter this season of giving thanks, on behalf of our entire team, I wanted to express our deepest gratitude to you for choosing Peloton. Thank you for turning to Peloton to stay active, centered, and connected.
This unprecedented year has accelerated an inevitable permanent shift of fitness to the home. Many of our new Members are discovering that Peloton has made the home the most convenient and motivating place to work out.
As a result we’ve seen incredible sustained demand for many months and have been working diligently to scale production and deliver Bikes and Treads as quickly and safely as possible. However, we know that some of our Members have been frustrated by delivery delays and unexpected rescheduling of deliveries caused by unforeseen circumstances including COVID-related warehouse closures and port congestion. It pains us that we have fallen short of the level of service all of our Members deserve. We can and will do better.
We have and will continue to increase our manufacturing capabilities and expand our delivery and support teams to meet demand and reduce wait times for our products. We are working tirelessly to remedy these issues as quickly and as safely as possible and we thank you for your patience.
While we’re working to bring you your Bike and/or Tread, we hope you will begin your Peloton journey by downloading the Peloton App and joining our #OnePeloton community. Included in your purchase is complimentary pre-delivery access to every Peloton class from your phone, tablet, TV and web browser. We have thousands of classes that don’t require equipment, such as yoga, strength, cardio, barre, outdoor running/walking, stretching, and meditation.
Everything we do at Peloton is aimed at improving the lives of our Members and uniting the world through fitness. We will keep working non-stop to deliver on our promise to put you, our Members, first.
We are thankful for you and hope to see you in one of our Gratitude Week classes.
With gratitude,
John Foley
CEO and Co-Founder